08 – Interview with Nancy Howell Agee, President and CEO of Virginia-based Carilion Clinic

Nancy Howell Agee is President and CEO of Virginia-based Carilion Clinic, an integrated health system which serves more than 1 million. Carilion Clinic includes seven hospitals which employs over 800 providers. Prior to becoming CEO in 2011, Ms. Agee service as EVP and COO. During her time as COO, she co-led Carilion’s reorganization from a collection of hospitals into a full integrated, physician-led clinic. The reorganization resulted in a partnership with Virginia Tech to create a medical school and research institute, which has quickly garnered over $100 million in external funding. Ms. Agee has been recognized as healthcare’s 100 most influential people for the past four years by Modern Healthcare and currently services as past chair for the American Hospital Association. She was recognized by Virginia Business as Virginia Business Person of the Year in 2017 and named among the 50 most influential people in Virginia five years running. Last year, she was honored to be named the recipient of the Gail L. Warden Leadership Excellence Award in 2018. Ms. Agee holds degrees with honors from the University of Virginia and Emory University and honorary degrees from Roanoke College and Jefferson College of Health Sciences. [fl_builder_insert_layout id="3603"] Show Notes:

• Leaders can find the management philosophy known as servant leadership effective at improving relationships and decision-making by giving employees a greater voice.
• Efficiency can be maintained in matrix structured organizations by forming networks of leaders that can easily share information and by upholding transparent communication with employees.
• By giving the local community a say in the internal processes of an organization, medical institutions can keep a consistent pulse on the community needs, maintain a close relationship with the populations they serve, and gain local support.
• Conflict between partner organizations can be overcome by reframing and agreeing on a common language and by approaching cultural issues together, with an open mind and creativity.